Refund policy

Returns & Exchanges (For Eligible Items)

For items that are legally eligible for return (items other than our sealed hygiene products listed above), you may choose between a refund or an exchange within 14 days of delivery.

Return Conditions

To be eligible for a return or exchange, your item must be in the exact same condition that you received it: unworn, unused, with all original tags attached, and in its original, unopened packaging. You will also need to provide the receipt or proof of purchase.

If you choose an Exchange:

  • Eligible items can only be exchanged once per order for an item of equal or higher value.

  • The Process: Once you submit an exchange request, you must mail the original item back to us. After a careful quality check to ensure the item is undamaged, we will process your replacement. This process typically takes 7–10 business days.

  • Charges: An exchange processing fee of €4.50 applies to all requests to cover the cost of shipping the new item. We will send you a secure digital payment link once your returned item passes quality inspection. The fee must be paid online before the replacement item is dispatched.

Cancellations & EU 14-Day Right of Withdrawal

In accordance with European Union consumer law, if you are a customer based in the EU, you have the right to cancel your order or return your items within 14 days of receiving your package, for any reason and without justification.

How to Cancel Before Shipping

If you wish to cancel or modify your order, please email us immediately. We can easily cancel your order and issue a full refund as long as the package has not yet been dispatched from our warehouse.

Hygiene Exceptions (Strictly Non-Refundable & Non-Exchangeable)

Important Notice: Due to health protection and hygiene reasons, Scarves, Bonnets, Scrunchies, and Pillowcases are strictly exempt from the 14-day right of return.

These items are dispatched in sealed protective packaging. Once this hygiene seal or packaging is opened, unsealed, or tampered with after delivery, they cannot be returned, exchanged, or refunded under any circumstances.

Events Outside Our Control (Force Majeure)

We will not be liable or responsible for any failure to perform, or delay in delivering, any of our obligations regarding your order that is caused by an event outside our reasonable control.

An event outside our control includes any act, event, non-happening, omission, or accident beyond our reasonable control, including in particular (without limitation) the following:

  • Strikes, lock-outs, or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack (or threat thereof), war (whether declared or not), or preparation for war.  
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disasters.  
  • Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.  
  • Impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations, or restrictions of any government.

Our fulfillment of your order is deemed to be suspended for the period that the event continues, and we will have an extension of time to deliver your items for that duration. We will use our reasonable endeavors to find a solution to fulfill your order despite the event. If an event outside our control permanently prevents us from delivering your order, the order will be cancelled and you will receive a full refund.